Frequently Asked Questions
What is Equity Money?
Equity Money is a US based regulated money transfer service operated exclusively by P2P Cash, Inc. in partnership with the Equity Bank Group in Kenya. The service allows you to send money anytime to family and friends in Kenya using the internet or a smartphone. You do not need to be an Equity Bank customer to send money but the recipient needs to maintain an account at Equity Bank. The service saves you time and money and it is convenient to use.
How do I transfer money to Kenya?
First you need to register with us, which is quick and easy. We are required by law to collect some basic information about you, and you will need to set up the details of whom you want to send the money to, and then enter your method of payment for the transfer. It is that simple.
How much do you charge?
This service has no transfer fees at this time.
How much can I send?
The minimum amount is $1 and the maximum is $1000 per transaction. The maximum you can send in any calendar month is $5,000 in total.
Does the recipient pay any fees or charges?
There is no transaction fee associated with this transaction. No additional charges or deductions are made when the funds are credited at Equity Bank.
Can I send money on a Public Holiday and Week-ends?
Yes. Equity Money is available to send money on-demand, anytime 24x7 and what’s more, Equity Bank in Kenya is able to process the *credit to the bank account even out of hours. Each *credit is time-stamped with the date and time the *credit was made.
What if I don't have an Equity Money account?
All you need to do is sign up with Equity Money today. You can use a Bank Transfer, Debit Card, or Credit Card* (including pre-paid cards) issued by a US bank. The sign-up process takes a minute to complete and is free of charge. As soon as your sign-up process is complete you can start sending money to Kenya.
I am unable to register online, what should I do?
If you are experiencing difficulties during the sign up process please contact our customer service and support department. They will be pleased to assist you with any aspect of the sign up, identity verification or send-money processes. Please note that customer service representatives will never ask you to reveal any confidential data, including your bank or card details. We will simply provide a helping hand to guide you through the process.
Can I change my account details?
Yes, certain details of your account can be changed such as the email address and other details. Once you have been verified and you change your residential address details this will require you to be re-verified using the new address information.
What other payment methods are possible?
We currently accept bank transfers, Debit Cards or Credit Cards*, including pre-paid debit cards issued by US Banks.
Can I change the details of my Recipient?
Yes. Once a Recipient has been added you can change any aspect of a Recipient as long as there are no outstanding transactions for that Recipient. You can also add other Recipients up to a maximum of 10.
Please note that for security reasons, once a Recipient has been added the Recipient Name cannot be changed. If a name change is required a new Recipient Profile will need to be set up. Don't worry we allow each registered user to send money to up to 10 separate Recipients.
Can I cancel a transaction?
Due to the efficiency of the service with our banking partner Equity Bank when you confirm the Send Money Transaction we instruct Equity Bank in Kenya to *credit the funds immediately. Therefore you will need to contact the Recipient for the return of funds.
How long does the transfer take?
We process your transaction immediately and instructions are sent to Equity Bank in Kenya in real time. Each *credit to Equity Bank accounts is time-stamped on arrival providing complete transparency in the process.
+1 844-727-7368 (844-P2P-SENT)